DO NOT TRY AND MANAGE YOUR REPUTATION!
At Sales Shifter we believe you should manage your in-dealership Customer Processes
Online Reputation Monitoring + Good Customer Processes = Good Online Reputation
Customer Review Process
We will train and set up in store processes to request and acquire customer reviews. The dealership will be set up to target all customers including those that do business in your parts and services departments along with customers that purchase a vehicle.
We will work with the dealerships on an individual basis to create custom email survey templates. These email templates will ask the customer for a review of their experience with your dealership
Email review requests to customers will vary so that your store is receiving reviews on all the major local sites.
The dealership will be set up to monitor on-line reviews. This tool will alert the business when new content appears on-line about your dealership.
Sales Shifter will also be monitoring the reviews and sending alerts.
We use multiple tools for complete comprehensive coverage of on-line alerts.
The training will include how to handle negative reviews and respond in a positive way. Your team will learn to use negative reviews to improve in-dealership customer processes.